Allied Dental Of Old Bridge

Office staff are awful. They consistently fail to answer the phone no matter when you call. They do not provide you accurate information of bills. They seemingly actively avoid providing itemized invoices. For me, they have failed to update my insurance information twice in a row even after going in person. Two days ago, I left a voicemail asking if someone could call me so that I could make an appointment. Today I get an email saying that I have an appointment scheduled for Friday November 1st at 9:00. I was never called to check my availability and I was never even called to inform me of the appointment. If I were to miss this appointment, I would have gotten charged. I tried calling to resolve the issue and nobody picked up. I have never been to a practice where the office staff are incredibly rude and borderline. If not, truly incompetent. It's a shame because the practitioners are incredibly good at their job, yet the office staff are horrendous.

I took my 9 year old daughter and my 16 year old son to this office for the first time. We were all so very pleased with how polite, professional, and friendly that all of the staff are! This is our new dentist office from here on out! My daughter wasn’t nervous at all in which she normally is. We were in and out. Did I mention that the waiting room was spotless?!! Everything looks like it’s been updated. They changed the plastic covering on the key pads frequently.

Wont be going back unfortunately. Unprofessional receptionists put you on hold and never return. Not even a simple greeting letting you know you have reached this practice when they do pickup. Waited over 1.5 hours over my scheduled appointment. Over charged me and then also sent me an additional bill. My primary dentist was unable to obtain information on my procedure after several requests. This dental practice is a mess when it comes to the front desk. You have been warned.

Came in with my brother to have his braces tightened. We waited for almost 1 hour, 53 minutes exact to be serviced. Even people who were here before us we were waiting even longer! Not acceptable. When he went in the back, he said that all of the workers were just talking and complaining. Please do better.

Had the worst experience of my life here. Needed to get an impacted wisdom tooth removed and this was the only office in the area that took my insurance at the time. Dr Moon gave me local anesthesia and I kept telling him I could still feel his poking my gums. His response was "You should be numb already so I'm going to start". I've never felt that kind of pain in my life. I cried the entire time and asked him to stop because I could feel him drilling my tooth out and he refused to stop. Once he finished, he gave me a prescription for percocets and told me to reach out if I needed something stronger. You'd think that someone who hands out narcotics like they're tic tats would be a little more willing to make sure you're fully numb before drilling teeth out of your jaw. I'm shocked this place is still open and that he has a license and I wouldn't wish his services on my worst enemy.

Both doctors I have had were great. Very attentive. The support staff is terrible. Bordering on incompetent. Lost appointments, rude, long waits for both appointment times and phone calls. Excuses every time there is an issue. If you look at the reviews you see all of the complaints are basically the same so it's hard to understand why the office manager isn't addressing the issues.

I really love them so much God bless the dentist and the staff they are so kind and gentle I really recommend it! They take me as a emergency the dentist don't want to remove my teeth and Want to save it. After that he did a root canal and then he put a crown to save my teeth I was so nervous and they make me feel save with them I'm so grateful to God abd the dentist and staff I'm so beyond grateful 🙏