Allan K. Bernstein, DDS & Gary Core, DDS

I never even been seen by this doctor. The first time I try to make the appointment the lady in the office, tried really hard to not get me to make an appointment. She made me contact my insurance directly and verify. so I have a letter to verify im covered. I'm halfway driving to my doctor's appointment only to be told the power and internet is down in Tempe so they'll reschedule whenever they can . I googled power outage and internet outage there is none citywide

For the last several months I’ve been severely disappointed with their organization. They get me in to my appointment anywhere from 30-60 minutes past my appointment time, and despite going to them for 3 years, every time I call they frustratingly ask if I am a new patient. I work 8-4, and have to take off close to 2 hours just for the appointment due to their disorganization. This last time was the final straw for me. I called them on my drive in the pouring rain to let them know I’d be running 5 minutes late due to the weather. They precede to tell me my appointment was canceled and they tried to call me the day before. I look at my call log, and they called me while at work, however they didn’t leave a voicemail, nor did they try to call again later that day, or the morning of my appointment. Therefore, I figured it was a confirmation call. I get a confirmation text later and confirm my appointment through text, but then they tell me as I’m 10 minutes away my appointment is cancelled and they “tried to let me know.” Absolutely ridiculous, as I take time off of work for these appointments. It’s as if they just decided I’d figure out my appointment was cancelled when I arrived. TMJ is something I struggle with and need specialized care for, but they clearly do not care about me as a patient, therefore I will be finding a different office. Only giving them 2 stars because their appliances have helped me, but it’s not worth the horrible communication and blatant disorganization.

DO NOT GO HERE!!! Avoid at all costs. Stick to dentists that specialize in TMJ or honestly just go somewhere else. The tech didn’t know how to take my X-rays, kept stopping to ask someone else in a different room questions and also didn’t offer me a lead apron. One of the billing ladies is rude! The younger one. She spoke down to me like I was a child when I had questions. Extremely condescending. The other one is not as bad but still feels like they’re pushing things on you like sales. They were trying to tell me my TMJ is so bad that I needed a day guard when I definitely do not which they basically “tricked me” into signing a sheet saying that I wanted it when I definitely didn’t. You don’t get a copy of this signed document by the way. I had to pay for it out of pocket. $900 I’m never getting back and so much time wasted with such an awful experience and staff. Will never go back. DO NOT RECOMMEND. Super upset with my outcome here.

The staff was very personable, like we were guests. Explained step by step procedures. Dr B was very interesting. Shared some personal stories and made us very comfortable. So glad that we were sent to him for my husband's need. So glad our insurance pays for everything. Win- Win all the way.

Person responding to the phone was extremely rude and short! Did not give any room for questions and hung up immediately as I was saying thank you. Have more polite people answering your phone calls if you’d like a better representation of the clinic.