Aesthetic Dental Center of Bergen County

I recently visited this dental office for a cleaning and had a mixed experience. The cleaning service itself was good, but I had some concerns about the interactions with the receptionist and hygienist. While they seemed kind and efficient at first, I noticed some passive-aggressive remarks during my visit. For example, when I inquired about a Saturday appointment, the receptionist responded, “Oh, not with your insurance,” which felt dismissive. I’m currently back in graduate school studying applied behavior analysis therapy to work with children with autism, so I don’t have the same insurance I used to when I worked in corporate jobs. The comment felt unnecessary, especially since it wasn’t related to my question. It would have been fine if she said, “no availability that day” or something. Additionally, when I asked the hygienist if I could have some Vaseline for my dry lips during the cleaning, she strongly replied with this tone, “Oh no, my hands will be slipping all over the place.” While I understand that concern, I’ve never had an issue with other hygienists or dentists accommodating this request at other offices. The staff seemed to carry a certain attitude, and I’m left wondering if this is due to the stress of the job or something cultural, or perhaps related to preconceived notions about people from certain backgrounds. It raises questions for me about whether dental offices train their staff in sensitivity, discrimination, and providing genuine customer service. Overall, while the clinical care was solid, the energy and tone from the staff left a lot to be desired.

I can’t even begin to describe how horrible my experience at Aesthetic Dental was. If I could give zero stars, I would! From the moment I walked in, I was greeted by disinterested staff who seemed more focused on their phones than on patients. I waited over an hour past my appointment time, only to be ushered into a cramped, filthy room that looked like it hadn't been cleaned in ages. The dental hygienist was unbelievably rough, causing me actual pain during the cleaning. I felt like I was being tortured rather than receiving care. When the dentist finally arrived, they barely acknowledged me, spent less than five minutes with me, and seemed completely uninterested in my concerns. I left feeling more anxious about my dental health than when I walked in. To top it all off, the prices were outrageous for the appalling service I received. I’ve had better experiences at budget clinics! The lack of professionalism and care at Aesthetic Dental is shocking. Do yourself a favor and avoid this place at all costs. I will never return and will be sharing my experience with anyone who will listen. Also, the girls in the reception are unprofessional and uneducated. DO NOT GO IF YOU CARE ABOUT YOUR HEALTH.

I have the right to leave a review. This is not a communist country where you come from. We have freedom of speech and the right of opinion. You were rude, disrespectful, nasty, and uneducated. You need to treat your patients with respect and be honest with them. I told you that I have pain and I want to get treated but you started arguing with me from the moment I walked in your office. You need to learn how to treat people with respect and integrity. Otherwise don't be in health care. I called the insurance company and they informed me that you did not submit any paper. You wasted 2 weeks of my time and you knew I was in pain. this is unprofessional. I will report you to the New Jersey State Board of Dentistry, New Jersey Division of Consumer Affairs, and New Jersey Office of Attorney General. I will have the authority to deal with your unprofessional, unethical and running a scam. You canceled my appointment intentionally, even though you knew that I had pain. You should not be a doctor. You do not care about your patients. you trying to charge people as much as you can.

I recently visited Aesthetic Dental and had an exceptional experience. The staff was incredibly friendly and efficient, making the entire visit comfortable and stress-free. Dr. Alena, took the time to explain everything and ensured I was at ease throughout the process. Highly recommend for anyone seeking top-notch dental care!

Very bad experience taking my 18 month old there. I called a week in advance. I asked if they take tricare select. The front desk said yes. I booked the appointment. I went to the visit and they said they can’t find my son had insurance . Then she asked me to call my other dental office to get my subscriber id. I thought they call at the office to find that out. I called my husband to sent me the dental insurance plan information and he did . She said she could not find it in the system . I just wanted my time and a 20 minute drive . I feel like I could have stay home if they did not take the insurance. The paper work I show her show my son having dental insurance since January 2023. Better training should be done for having patient that are military members with beneficiaries.