Adelante Healthcare

Such a wonderful experience getting my birth control (Nexplanon) here! The staff in the women’s health department are so kind and attentive. The provider worked around my schedule as I originally came in for the consultation appointment but then told me I could get the procedure done same day after I got off work. Jennifer talked to me during the procedure and made sure I was attended to when I began to feel lightheaded. If you’re feeling nervous or considering the Nexplanon for the first time, I’d highly suggest going here! This is my third time getting it and my best experience thus far!

My doctor, Stephanie, was caring and listened to me. She's honestly the first doctor who has not treated me like a child, so I thought I was going to continue going here. Turns out the office staff and medical assistants don't do a good job. I went here because I get extremely dizzy and I don't want to continue living this way. I believe it's vestibular migraines. I was sent for blood work and the lab said they sent my results to my doctor on the 4th. I already have my results in their lab portal. It said area of concern is mchc 30.7 l. I googled this and it said possible anemia. Makes sense because I'm pale, cold, dizzy, tired, etc. I called my Drs office three times and they said I'm not anemic, that there's no concerns, that someone will call me back. Someone was instructed to call me three times. Nobody called. I was told a medical assistant calls with the lab results. I had to call them, because nobody called. My mother in law had low mchc and her Drs were concerned and gave her an iron infusion. My doctor is not concerned. I need a referral to an ENT or a neurotologist, but I think I might have to go to another doctor to get this.

Very poor customer service. My mother has been going to Adelante Goodyear for 3 years and the customer service has been on a constant decline. Today the medical assistant was rude and obnoxious and then lied to her manager and said I called her out of her name. The office manager was more concerned about if I called her a name then my mothers health and how his staff treated us. The administrative staff does not care about the patients.

I have had 3 appointments in Goodyear and have had to wait 50+ minutes after my scheduled appointment time each appointment to see someone. Then I showed up today to have lab work done at the doctor's request just to find out they were closed today for a staff meeting. The doctor just said to show up at my convenience so I did. Wasted time and gas to come from Buckeye. Ridiculous.

I had an appointment at 440 pm it is 520pm and they have not come into the room. The MA was rude and told me that I needed to go to another Dr to get Prescribed not here. Overall very bad experience