Acworth Center for Family Dentistry

Very thoughtful, friendly, and efficient. First visit and we were able to put together an affordable dental plan for my husband. This is the most re-assured and hopeful he’s felt at any dentist about getting his teeth finally fixed. They’ve made a normally anxiety inducing experience to be rather pleasant.

Left me hanging. I scheduled a new patient appointment online for Sunday (which was too good to be true apparently). Both myself and another patient stood outside the doors that were locked with nobody inside. No communication. No sign on the door. Nobody inside. No calls to me. I called, to no avail. This was after I previously went through all the steps of checking in online (providing my medical history too) and getting multiple confirmations via text and email of the appointment. While I did get a callback on Monday, and played phone tag just to get more voicemail, there was no explanation to me for why they ghosted their patients for scheduled and confirmed appointments. No email explanation response, nor text response. Unprofessional behavior. I’ve lost faith in this practice and will be moving on.

First visit after transferring from another dentist. The staff was professional and very friendly - we immediately felt comfortable. Facility is also clean and inviting. The dentist and assistant were knowledgeable and patient, taking time to answer all questions - great first impression! We already have follow-up appointments.

I have been a patient here for about two years. Earlier this year, I was charged for a procedure that should have been covered by insurance. It turns out they ran the incorrect insurance. I provided the correct insurance, and they re-submitted the claim. It went through and I was told that I would be issued a refund. I have been calling since May for the refund. It is now October. They claimed they called to get my CV number to return the amount back to my card. I never got that call. I asked them to issue the refund as a check. They said that they would. That was over a month ago. I have called multiple times, left numerous messages, emailed their billing department and I have yet to get a resolution. I called the number that they provide for all negative reviews, 833-429-0597, left a VM and no one calls back. My calls have been avoided and no one bothers to call me back over money that I am actually owed. I do NOT recommend this practice, and I plan on moving my family and I to another practice at the end of the year.

This will be my new dentist going forward.This team is diverse and inclusive.They treat their patients kind and with respect. The dentist and assistant I visited were both personable and caring. They were gentle and continously checking on me during my extraction. They are knowledgeable and very easy to work with from the reception to the checkout. I am grateful ?? to have found this office and look forward to future visits! Thank you for all you do!