Discover Ace Orthodontics LLC in Decatur, GA

Ace Orthodontics LLC Introduce

Welcome to Ace Orthodontics LLC, located at 3660 Flat Shoals Rd, Decatur, GA 30034, USA. As a local Dental Clinic specializing in orthodontics, Ace Orthodontics LLC provides orthodontic services to the Decatur community, under the care of Dr. Lindo.

The office environment is described as one where patients feel comfortable. The front desk staff is noted for being informative and knowledgeable, particularly regarding the initial steps and requirements for starting orthodontic treatment.

Dr. Lindo is consistently praised for his approach to patient care. Patients report that he takes the time to explain the orthodontic process in detail, including the rationale behind different treatment options. He is described as communicative during the initial fitting of braces, explaining each step as he prepares and applies them, which helps patients feel comfortable and informed. One patient expressed being glad they chose this practice and looked forward to continuing their treatment. However, a significant concern is raised by another reviewer regarding the receptionist, who is described as "horrible," "absolutely rude," and having "poor tonality." This negative experience with the front office staff was so impactful that the reviewer decided to choose a different orthodontics provider, despite acknowledging that "Dr. Lindo is a great guy." This suggests a potential disconnect between the positive clinical care provided by the orthodontist and the negative administrative experience with the front office.

Key features of Ace Orthodontics LLC include the informative and knowledgeable front desk (according to one review), and the thorough, communicative, and comforting approach of Dr. Lindo in explaining and administering orthodontic treatment. However, a significant drawback reported is the poor customer service attributed to the receptionist, which has been a deciding factor for at least one patient to seek care elsewhere.

Currently, there is no specific promotional information available. Local users in Decatur, GA, seeking orthodontic care should consider the positive feedback regarding Dr. Lindo's clinical skills and communication, but also be aware of the serious negative feedback concerning the receptionist's demeanor and its potential impact on the overall patient experience.