1st Family Dental-Little Village

It was a regular routine cleaning I had an appointment at first family dental at 4pm. I arrived about 30minutes early give or take because typically I would get put through pretty quick they had me waiting almost an hour but my complaint is not about their horrible service but “Dr” Sara Bañuelos herself for just a routine cleaning my gums were bleeding having me spit blood, even after its been 2 hours since she finished . I’ve talked to others who have had the unfortunate experience of having her as their dentist always the same comment, she is HEAVY HANDED. Past dentist that Ive seen at this very location were never as rough as her, besides her lack of care and her sheer unprofessional attitude during her short time seeing me she was complaining about her job and long hours proving she was either the only dentist there today or overworked. This is no excuse for her to rush through patients being unwilling or unable to do so with care which is what i believe was the case today because other times i had to be attended by her heavy hand I was never bleeding. When I spoke to the lady at the front desk she seen and sensed that i was unsatisfied with their service, and the cost of their service suddenly dropped from $125 that she uttered to $100. After voicing my concerns of the service to the front desk the lady blamed me even after telling her that this supposed dentist is the only one ive ever experienced such pain and discomfort for a simple cleaning obviously shows that she has a history of horrible service if her coworkers have to go on a limb to defend her horrible work. Such abysmal dentist should not be protected even after waiting for a chance to speak with her I knew nothing would come of it they would have had me waiting another hour I bet. I hope no one has to experience this again so please make sure you dont let yourself be lulled into their trap its obvious this particular location is going downhill look for a better alternative or at least be prepared to call them out I will never trust this location again and i hope no one reading this will either especially if you are considering letting them tend to your family.

This was my first visit to the office and everyone was so very professional and very NICE. I got to the office before my appointment time and was called promptly for the time my appointment was scheduled. The receptionist desk was able to answer any and all my questions and concerns I had. The dentist assistant was very knowledgeable and patient and thorough with all of her explanations. She went out her way to make sure I understood the procedures and pricing. The dentist was thorough as well and very polite. THANK YOU ALL FOR YOUR PROFESSIONALISM - something I pride myself on giving to others and receiving from others as well. GREAT first impression!

In general, I have anxiety about going to the dentist. Always have. But this place is great. Dr. Albert is an amazing dentist. He’s very friendly and patient with children. I recently moved about half an hour away from this location, but continue to go here. 100% recommend it.

Loved this Dentristy! My kids felt very comfortable ages 10 && 2. It was my 2 year old first visit ever and he did so well and did just what the dentist was asking him to do! She made him feel safe and super comfortable! She was patient friendly && explained every one of her tools to him! Will definitely keep my kids here and I look forward to my appointment! ☺️

After years of not visiting a dentist, I worked up the courage to try this place out due to the positive reviews I saw here! My time there went pretty smooth aside from my nerve wrecking anxiety I had anyway, I'd like to say that Marisol was very comforting. I have a very sensitive gag reflex and she was patient with me every step and I was very comfortable thanks to her, she accommodated me in every request I asked of her. The dentist himself seemed to be that of straight to the chase, explained everything to me upfront, the dental work, process, etc. The atmosphere was kind and didn't feel like a chore to be there. Definitely felt proud of myself today and it was due to the great service here.

Ive have never left a bad review in my life however I dont know who to go to, to express my concerns regarding Dr” Sara Bañuelos ive have never in my life had such bad experience ive seen her before and at first i thought she may be having a bad day so I gave her another chance and on this 3rd appointment ive come to realize shes just not a good "Dr" she makes people feel judge and likes to be-little people This time I came in with my daughter she was having and panic attack from the injection so I tried to make her feel safe and comfortable 30 mins pass by and the dr assistant came in to tell me " just to let you know when the dr gets back in here you need to step out" i said sorry but I'm not living my child alone she's not feeling well and she said " take it up with the Dr " and she just walked away another 30 mins pass by and the dr comes into the room with her back turned at me reaching for a glove no eye contact so I ask her "so will I be able to stay here with her? " and the first thing that comes out her mouth with a loud tone and bad temper is " ill do the talling here" while pointing her finger at me. I right away told her "do not speak to me like a child" she started getting louder and saying "ill do the talking and kept trying to shut me up when all I did is ask her a simple yes or no question it seems as if she always wants to have the last word her ego was very high ive been coming to this office for over 10 years never had problems with any of the male Dr's in the office this is the first time in my life I experience such bad service. And off topic they also need to have better cleaning there was dry blood on the chair my daughter was sitting on everything should be wiped after every consultation.